Troubleshooting data sync
A checklist for when numbers are missing, delayed or do not match the platform.
Work through these in order — the cause is usually found in the first two steps.
1. Check the period and timezone
Platforms report in their own timezone. A session that started at 23:40 local time can land on the previous day in the platform's own report. Compare the same boundaries before concluding data is missing.
2. Check the integration status
Open Integrations. A card that shows an error or an old "last received" timestamp is the problem. Re-verify the credentials — tokens are sometimes revoked when a creator changes their platform password.
3. Check for missing shift completions
Hours and some earnings come from completed shifts. An uncompleted shift produces a real gap in reporting. The morning brief lists these.
4. Check the filters on screen
Creator, platform and status filters persist while you navigate. A total that looks wrong is often a total that is filtered.
5. Still wrong?
Note the creator, the exact period and the value you expected, and send it to support. Concrete numbers get a concrete answer; "the stats look off" does not.