Troubleshooting data sync

Work through these in order — the cause is usually found in the first two steps.

1. Check the period and timezone

Platforms report in their own timezone. A session that started at 23:40 local time can land on the previous day in the platform's own report. Compare the same boundaries before concluding data is missing.

2. Check how that platform is connected

Open Integrations. A card showing an error or an old "last received" timestamp is the problem. Re-verify the credentials — they are often revoked when a creator changes their platform password. If the platform is collected by the desktop sync app, check that app instead and read its troubleshooting guide.

3. Check for missing shift completions

Hours and some earnings come from completed shifts. An uncompleted shift produces a real gap in reporting. The morning brief lists these.

4. Check the filters on screen

Creator, platform and status filters persist while you navigate. A total that looks wrong is often a total that is filtered.

5. Check for double-counting

If a period was both synced and imported from a file, figures can be too high rather than too low. See importing data by CSV.

6. Still wrong?

Note the creator, the exact period and the value you expected, and send it to support. Concrete numbers get a concrete answer; "the stats look off" does not.