Copyright Policy

Copyright notices, counter-notices and related correspondence should be sent by email to dmca@bemetrix.com with "Copyright Notice" in the subject line. Email is the fastest and preferred channel; our postal address is given in section 8.

Notices submitted in English or Czech are processed fastest; we also accept Spanish, Romanian and Russian.

To allow us to act, your notice must be sufficiently precise and adequately substantiated, and must contain:

1. A sufficiently substantiated explanation of why you consider the material to be infringing, and identification of the protected work or works concerned (a representative list is acceptable for multiple works).
2. A clear indication of the exact location of the material — the URL, workspace, account or file reference within the Service.
3. Your name, postal address and email address (a name and email address are sufficient where the notice concerns material other than certain audiovisual works).
4. A statement that you are the rightholder or are authorised to act on the rightholder's behalf.
5. A statement confirming your good-faith belief that the information in the notice is accurate and complete.
6. Your electronic or physical signature.

Knowingly submitting materially false statements may make you liable for damages under applicable law.

Upon receiving a notice, we will:

1. Confirm receipt without undue delay
2. Review the notice for completeness and validity (typically within 1–3 business days)
3. Where the notice is valid, disable access to the material concerned or require the customer to remove it
4. Inform the affected customer of our decision and of the reasons for it, including the possibility of redress

If the notice is incomplete, we will explain what further information is required. We may decline to act on notices that are manifestly unfounded, abusive or submitted in bad faith, and may suspend processing of notices from senders who repeatedly submit such notices.

If you are the customer whose material was removed or disabled and you believe the decision was wrong, you may submit a counter-notice to dmca@bemetrix.com containing:

1. Your name and contact details, and your electronic or physical signature
2. Identification of the material and where it was located before removal
3. A reasoned statement of why you believe the material is not infringing (for example, you hold the rights, a licence or a statutory exception applies)
4. A confirmation that the statements in your counter-notice are accurate and made in good faith

What happens next

• We forward the counter-notice to the complainant
• If the complainant does not demonstrate within 10–14 business days that proceedings have been initiated before a competent court or authority, we may restore access to the material
• We will inform you of the outcome

Disputes about our decisions are subject to Czech law and the courts of Prague, as set out in section 14 of the Terms of Service; consumers retain any mandatory rights and out-of-court redress options available to them, and either party may also seek an out-of-court dispute settlement body under Article 21 of the Digital Services Act where applicable. Because this policy operates under EU and Czech law, no submission to a United States federal court and no statement "under penalty of perjury" is required.

We maintain a strict policy against repeat copyright infringement:

• Customers who are the subject of three or more valid notices may have their accounts suspended or terminated
• We may terminate accounts for serious or egregious infringement even on a first occurrence
• Before suspension we issue a prior warning where reasonably possible, as required by the Digital Services Act

Termination decisions may be appealed in writing to legal@bemetrix.com.

This policy addresses copyright. We follow a comparable review and removal procedure for claims involving trademark infringement, rights of publicity and other intellectual property rights.

For such claims, contact legal@bemetrix.com and provide the same level of detail: identification of the protected right, the material concerned and its location, your contact details and a good-faith statement.