Refund Policy

14-Day Free Trial

All paid plans include a 14-day free trial:

• No credit card required to start
• Full access to selected plan features during the trial
• Cancel anytime during the trial without charge

What Happens After the Trial

At the end of the 14-day trial:

• If you upgrade and provide payment information, your subscription begins and billing starts
• If you do not upgrade, your account converts to the Model Free plan or is deactivated (depending on your account type)

Trial Limitations

• Each user is entitled to one free trial per plan type
• Multiple trials on the same account are not permitted
• We reserve the right to deny trial access for suspected abuse

After the free trial ends and a billing cycle begins, all subscription fees are non-refundable.

This includes:

• Monthly subscriptions
• Annual subscriptions (despite the upfront payment)
• Pro-rated charges from upgrades

The 14-day free trial provides ample opportunity to evaluate the Service. By starting a paid subscription, you confirm you have evaluated the Service and agree to the non-refundable nature of fees.

This policy applies regardless of:

• Whether you use the Service after subscribing
• Changes in your business circumstances
• Dissatisfaction with specific features

Cancelling Your Subscription

You may cancel your subscription at any time:

1. Log in to your account
2. Go to Subscription Settings
3. Click "Cancel Subscription"
4. Confirm cancellation

What Cancellation Means

• Cancellation stops automatic renewal at the end of the current billing period
• You retain full access to paid features until the end of the period you've already paid for
• After the period ends, your account may convert to the Model Free plan or become inactive
• No refunds are issued for the unused portion of a billing cycle

Mid-Cycle Cancellations

If you cancel partway through a billing cycle:

• You keep access for the remainder of that cycle
• You will not be charged for the next cycle
• No prorated refund is provided

90-Day Grace Period

After your subscription ends or your account is cancelled, your data remains accessible for 90 days:

• You can log in to view and export your data
• You can reactivate your subscription to restore full access
• No further charges apply during this period

Data Export

We recommend exporting your data before the 90-day period expires. Available exports include:

• Creator profiles and activity history
• Earnings data and payout records
• Member tracking data
• Content library metadata

Permanent Deletion

After 90 days:

• All account data is permanently deleted from active systems
• Backups are retained for an additional 30 days, then destroyed
• This deletion is irreversible

We may retain certain data longer if required by law (such as financial records for tax purposes).

While our standard policy is non-refundable, we recognize that exceptional circumstances may warrant review:

Service Outages

If the Service experiences extended outages or major service failures attributable to us, we may offer:

• Service credits
• Pro-rated refunds for affected periods
• Extended subscription terms

Billing Errors

If you were charged in error (duplicate charges, incorrect amounts, unauthorized charges):

• Contact us immediately at billing@bemetrix.com
• We will investigate and refund any verified errors
• Refunds for billing errors typically processed within 5–10 business days

Discretionary Refunds

We may, at our sole discretion, offer refunds in unusual circumstances. Such refunds are not guaranteed and do not establish a precedent for future requests.

EU Consumer Rights

EU consumers may have additional rights under applicable consumer protection laws, including the right of withdrawal within 14 days of starting a subscription (subject to limitations for digital services explicitly accepted by the consumer).