Refund Policy

14-Day Free Trial

The Studio plan includes a 14-day free trial:

• Full access to the plan's features during the trial
• Cancel at any time during the trial without charge

What Happens After the Trial

• If you subscribe and provide payment details, your subscription begins and billing starts
• If you do not subscribe, your account converts to the Solo Free plan or is deactivated, depending on your account type

Trial Limitations

• Each customer is entitled to one free trial
• Repeat trials on the same account are not permitted
• We reserve the right to deny trial access where abuse is suspected

Trials for the Custom plan are agreed individually.

After the free trial ends and a billing cycle begins, all subscription fees are non-refundable.

This includes:

• Monthly subscriptions
• Annual subscriptions (despite the upfront payment)
• Pro-rated charges from upgrades

The 14-day free trial provides ample opportunity to evaluate the Service. By starting a paid subscription, you confirm you have evaluated the Service and agree to the non-refundable nature of fees.

This policy applies regardless of:

• Whether you use the Service after subscribing
• Changes in your business circumstances
• Dissatisfaction with specific features

Subscriptions can be paid in cryptocurrency (for example USDT) through a third-party crypto payment provider. We do not name the provider publicly; its identity is available on request. The following rules apply in addition to the rest of this policy.

Irreversibility

Blockchain transactions are final and cannot be reversed, cancelled or charged back by us or by the provider. A payment sent to a wrong address, on the wrong network, or in the wrong asset cannot be recovered and is not refundable.

When a refund may be issued

Crypto payments are non-refundable on the same basis as card payments. Where we exceptionally approve a refund (billing error, duplicate payment, overpayment, or a discretionary refund under section 7), it is processed manually as a new outgoing transaction, not as a reversal of the original one.

Amount and exchange rate

• Subscription prices are denominated in EUR/USD; the crypto amount is calculated at the provider's exchange rate at the moment of payment
• A refund is calculated on the fiat value actually credited to us for that invoice and converted back into cryptocurrency at the exchange rate applicable at the moment the refund is executed
• Exchange-rate movement between payment and refund is at your risk: you may receive more or less crypto than you originally sent
• Network (gas) fees and provider fees are deducted from the refunded amount and are not reimbursed
• Underpaid or overpaid invoices are settled at the amount actually received

Destination and form

Refunds are sent in the same cryptocurrency and on the same network as the original payment, to the wallet address from which the payment originated or to another address you confirm in writing from the account email. Ownership of that address must be verifiable; we may request additional confirmation before sending funds, and we may refuse a payout to a third-party address or to an address flagged by sanctions or anti-money-laundering screening. If a crypto refund is impossible, we may, at our discretion, issue an equivalent account credit instead.

Timing

Approved crypto refunds are normally executed within 10 business days of approval, subject to network conditions.

Crypto trial

Where a trial period is granted with a crypto payment method, no charge is taken until the trial ends; if you cancel during the trial nothing is payable.

Cancelling Your Subscription

You may cancel at any time:

1. Log in to your account
2. Open Subscription Settings
3. Click "Cancel Subscription"
4. Confirm cancellation

What Cancellation Means

• Cancellation stops automatic renewal at the end of the current billing period
• You keep access to paid features until the end of the period already paid for
• After that period your account may convert to the Solo Free plan or become inactive
• No refunds are issued for the unused part of a billing cycle

Mid-Cycle Cancellations

If you cancel partway through a billing cycle you keep access for the remainder of that cycle, you are not charged for the next cycle, and no prorated refund is provided.

Custom plans are cancelled in accordance with the notice period agreed in the individual agreement.

Data retention after cancellation — including the 90-day period during which your data remains accessible and exportable, the subsequent deletion from active systems and the destruction of encrypted backups — is governed by section 14 of our Privacy Policy, which is the single authoritative source for retention periods.

We recommend exporting your data (creator profiles, earnings and payout records, member data, schedules) before your access ends. Statutory retention obligations, such as accounting and tax records, continue to apply as described in the Privacy Policy.

While our standard policy is non-refundable, exceptional circumstances may warrant review:

Service Outages

For extended outages or major failures attributable to us we may offer service credits, prorated refunds for affected periods, or extended subscription terms.

Billing Errors

• Contact billing@bemetrix.com immediately
• We investigate and refund verified errors (duplicate charges, incorrect amounts, unauthorised charges)
• Refunds for billing errors are typically processed within 5–10 business days

Custom Plans

Custom plans are billed under an individual agreement or order form. Fees, invoicing schedule, minimum term, notice period and any refund or credit arrangements are governed by that agreement; where it is silent, this Refund Policy applies. Custom plan invoices may be settled by bank transfer, card or cryptocurrency as agreed.

Discretionary Refunds

We may, at our sole discretion, offer refunds in unusual circumstances. Such refunds are not guaranteed and set no precedent.

EU Consumer Rights

EU consumers may have additional rights under consumer protection law, including a 14-day right of withdrawal for distance contracts, subject to the limitations that apply to digital services whose supply has begun with the consumer's express consent. Business customers are not consumers for this purpose.