Desktop sync app: common errors and fixes

Before anything else: update the app. It checks for updates on launch, and most reports we receive are solved by running the current build.

The app will not link

• The linking code is single-use and expires quickly — generate a fresh one in Integrations → Desktop sync.
• Check the code was copied whole, without a trailing space.
• Corporate firewalls and some VPNs block the app's outbound connection. Try without the VPN once to identify it.
• Your user must have permission to link devices; a creator with restricted access should ask the studio owner.

The sync freezes at a percentage

• Do not close the window immediately — large periods genuinely take minutes.
• If it is truly stuck, the usual cause is a page waiting for input in Chrome: a security prompt, a captcha or a cookie banner. Open Chrome, resolve whatever is on screen, then restart the sync.
• Split a very long period into shorter runs.

"Session expired" or the login keeps dropping

The app uses your Chrome session and never stores platform passwords. Sign in to the platform in Chrome, tick "remember me" where the platform offers it, and keep that Chrome profile as the default one. Aggressive cookie cleaners and "clear on exit" settings will log you out between runs.

Duplicated income after a sync

Duplicates appear when the same period is imported twice through different routes — for example a sync plus a CSV file, or two overlapping runs. Open Finance, filter the affected day, and delete the extra transactions. Re-running the same period alone does not duplicate: matching records are updated, not added again.

"Unsupported platform"

The platform is not covered by this version of the app. Update first; if the message persists, use CSV import for that platform and tell support which one you need.

Nothing helps

Send support the app version, the creator account, the exact period and a screenshot of the error. See contacting support.