Connecting a platform with API credentials
Which credentials a platform integration needs, where they come from and how to verify them.
When your platform offers an official API, this is the cleanest way to get data in: connect once, and statistics keep arriving without anyone touching a spreadsheet.
What you need
Platforms usually issue more than one credential, because statistics and activity events are served by different endpoints:
- Stats credential — used to read earnings and performance figures.
- Events credential — used to read the activity feed.
These are different values, even though they look similar. Pasting the same token into both fields is the most common setup mistake we see.
Setting it up
- Sign in to the creator's account on the platform and open its API settings.
- Generate or copy each credential separately.
- In BeMetrix open Integrations and pick the platform card for that creator.
- Paste each credential into its own field and save.
- Press Verify — BeMetrix makes a test call and reports the result for each credential independently.
If verification fails
- Confirm the credential belongs to the same account as the creator profile in BeMetrix.
- Regenerate it on the platform and paste again — invisible whitespace copied with the token is a frequent cause.
- Check that API access is actually enabled for that account; some platforms require it to be requested.
- Credentials are often revoked when the creator changes their platform password. Re-paste after any password change.
After connecting
Data appears on the next sync cycle. History is limited to whatever the platform itself exposes through the API — for older periods use CSV import.
No API on your platform?
Use the desktop sync app instead. It covers platforms that only show statistics inside the logged-in web interface.