Paying by card
Card checkout, renewals, receipts and what to do when a payment is declined.
Checkout
From the plan selection screen or Billing, choose a plan and select card payment. Checkout runs through our payment provider — BeMetrix never stores your card number.
Renewals
Card subscriptions renew automatically at the end of each period. The charge uses the card stored with the payment provider. You will see each renewal in billing history.
Changing your card
Open Billing → Manage subscription. The customer portal lets you replace the card, update billing details and download invoices.
Declined payments
A decline is almost always issuer-side: insufficient funds, a block on international or recurring charges, or an expired card. Steps that resolve it:
- Check with your bank that recurring international payments are allowed.
- Replace the card in the customer portal and retry.
- If it still fails, pay with cryptocurrency to keep the workspace active while you sort the card out.
Your data is not touched while a payment issue is being resolved.